TERMS OF SERVICE

 

Customer Service

Please direct all questions and inquiries to: info@wynnjewels.com. Please note that our general business hours are Monday–Friday, 9am–6pm PST when awaiting a response.

Shipping

We offer a flat rate shipping method with USPS for $25.00, and free shipping on all purschases over $2500.00, or you can choose expedited with USPS or Fedex.  Please allow 2 weeks for our items to be made, and for custom pieces visit Wynn Jewels Engagement. For security reasons, we ship to street addresses only, not to PO boxes or similar addresses.  We will happily ship outside of the US. Please email us prior to purchasing so we can set up a custom order to accomodate getting our products to you overseas.  These purchases may be subject to further taxes and customs tariffs, as well as additional shipping fees. 

Materials and Care

All of our items are made with real gold and diamonds. Jewels can be cleaned with a jewelry cleaner and polishing cloth. Wynn Jewels is designed and handcrafted in Los Angeles, CA. Each jewelry piece is created using the finest materials and there may be slight variations due to the handmade nature of the materials.

Return Policy

We accept returns within 30 days from the date your item was delivered, except on custom orders.  Items must be returned in new condition with original packaging for a full refund, and the refund will be issued after the returned item is received and inspected.  Custom jewelry orders are not eligible for returns, and all sales are final.  Please note that the return policy stated only applies to our website orders, not items purchased through one of our retailers.  Retailers will have their own policies.

Guarantee

We want our customers to be completely satisfied, and we pride ourselves on the finest quality craftsmanship.  We guarantee all items for 1 year from date of purchase against all manufacturing defects.  We will repair or replace your item if any manufacturing defects are found within 1 year of purchase.

Privacy Policy

We will not sell, share or trade any information you supply to us with from any third party from transactions on this website or signing up for our guest list.

Copyright 2015, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Wynn Jewels.